Salary: GBP £9p/h

Application Deadline: July 2, 2018 9:00 am

Company: NoFit State Circus

Job Details

Job Title:                  Receptionist / Administrator

Reporting to:           Team Manager  

NoFit State is the UK’s largest touring contemporary circus company. Every year the company engages with 120,000 – 150,000 people of all ages and backgrounds from across Wales, the UK and the world.

 NoFit State is a dynamic creative organisation that thrives on challenge and is constantly seeking to learn and improve in all areas of everything that we do. We are inspired by the extraordinary things that ordinary people can achieve and celebrate the communal strength that comes from the traditional circus touring life.

Our vision:

  • We will create extraordinary work
  • We will inspire loyalty and passion
  • We will change people’s lives
  • We will tread lightly on the earth
  • We will be a truly sustainable organisation
  • We will be an integral part of a vibrant and dynamic sector


Rooted in Wales, NoFit State Circus delivers:

  • Medium and large scale professional productions that tour across the UK and internationally
  • An extensive participatory community and learning programme in our main base, Four Elms, in Cardiff and across South Wales
  • A professional development programme to support the transition from community participation to professional training and from professional training to employment


Purpose of the role

To strengthen our core organisation we are looking to recruit three new members of staff. These three roles will support the work of NoFit State, maintain a strong and effective core infrastructure and help manage our company facilities.

Reception is one of the most important roles with the company. All reception staff have an absolute responsibility to ensure that their behaviour reflects the company’s core values: friendly; open; inclusive; reliable; trustworthy.

The company’s core administrative team support all aspects of the company’s work; from our community participatory programme to our touring productions.

The core staff are based in our main community training facility and administrative base, Four Elms, Four Elms Road, Cardiff. Two of these new post holders will replace existing staff who are leaving and we are looking to create an additional new position. These three new post holders will join the two existing team members. The role and responsibilities as described below will be divided between the different team members based on experience and relevant expertise.

The reception team hours are:

Mon – Fri         10am – 10.30pm

Saturday         9am – 6.30pm

Sunday            12pm – 8pm

The reception team work a shift system. Evening and weekend work is required of all team members.

Key Responsibilities

To support the development of a strong and vibrant circus community in Cardiff.

1      To be the public face of the company

Giving a warm and friendly welcome for everyone who comes into our main Cardiff base.

Answering the telephone and responding to email enquiries in a friendly, polite and professional manner, responding accurately and promptly and passing on messages.

2      Four Elms

Ensuring the building is clean, warm, and always supplied with consumables (toilet paper and soap etc), noting and arranging all maintenance and repairs promptly and cost effectively and managing the cleaning rotas.

Maintaining the security and safety systems within the building and locking up the building at the end of the night.

3      First Aid

Being the designated First Aider when on shift. Completing accident and incident reports relating to the Four Elms programme, and passing them on to the company Health and Safety Officer and the Community Programme Manager. Maintaining first aid and welfare supplies.

4      The Community Programme

Supporting the Community Programme Manager and Programme Administrator through:

  • channeling feedback from participants and learners
  • providing attendance and financial reports on the community classes programme
  • informing the Programme Administrator of any late and unplanned changes to the teaching rota and (in emergency) organising appropriate teaching cover from the approved list

Booking participants into classes, taking payment, maintaining attendance lists, medical and ICE forms.

Providing all new building users with a building induction and guided tour.

Taking bookings for and managing private lessons, space hires, birthday parties.



5      Administrative support

Maintaining all office and administrative supplies (paper / envelopes etc) and ensuring that all administrative resources (printers / copiers / franking machines, etc) are always in good working order and have all necessary supplies.

Maintaining accurate financial records for the community classes programme, daily cashing up, and providing the Finance Officer with necessary paperwork.

Providing administrative support to the Community Programme Manager, the Head of Youth Circus, and the Programme Administrator – and additional office support as required.

Person specification

You are a strong people person who enjoys meeting new people and understanding their interests and passions.


You are very well organised. You enjoy solving problems and making things work smoothly and well. You take pride in your work and want to learn new skills. You are hard-working, reliable, conscientious, punctual, honest.

 You are good at multi-tasking, enjoy being busy and stay calm under pressure.

 You enjoy being part of a strong team and helping others to succeed, are self-motivated and comfortable working on your own.

 At certain times of the day the Receptionist is the only member of the core team in the building. You have the confidence to answer questions, respond to the unexpected, and support the teaching team and building users when your line manager is not there.


Essential skills and experience Desirable skills and experience
A high standard of literacy and numeracy Good academic qualifications or comparable experience

Ability to speak, read and write Welsh to a high standard

Computer literate (word, excel) and open to learning new systems Knowledge of Patronbase, Ticketsolve, Sage Line 50
Dealing with the public and customer care Experience of supporting public facing programmes and buildings within the arts
Taking payments both online and face to face A driver with own car
Qualified First Aider


Additional Information

We are looking to recruit to three new people to join our Reception team. These three post holders will be collectively employed for between 90 – 100 hours a week. Thus, we welcome applicants who are interested in both full and part time employment.

All posts are on a permanent and PAYE basis following an initial three-month trial period.

NoFit State strives to be an Equal Opportunities employer and welcomes applications from all sections of the community.

NoFit State complies with all relevant employment legislation as regards holiday and sick pay, maternity and paternity leave, Health and Safety at work, and all other terms and conditions.

Pay – £9.00 per hour.


The deadline for applications is 9am on Monday 2 July with interviews from Thursday 5 July and a projected start date of Monday 5 August.

To apply please go to, fill in the application form, the equalities monitoring form and send these with a copy of your CV and a short letter explaining why you would like to join our Reception team to:

Lizzy Ferguson

Company Administrator

NoFit State Circus

Four Elms

Four Elms Road


CF24 1LE

[email protected]



Contact Details

[email protected]

Job Posting title: Receptionist/Administrator
Closing Date: 2018-07-02T09:00:00+01:00